Do I have to pay for everything now?
Nope! You can pledge for as much or as little as you want until the very end of the funding section of the campaign.
Last updated: September 21, 2025 20:17
What if I want more than one additional pin as one of my add-ons?
You can add as many additional pins as you would like! You will be able to choose which unlocked pins and how many of specific pins once you receive your survey.
Last updated: September 21, 2025 20:17
Can I just get one copy of my Custom Pin for a lower price?
Unfortunately no. My manufacturer requires a minimum of 50 copies of a pin per order.
Last updated: September 21, 2025 20:19
How can I order more than 25 copies of my Custom Pin?
For additional copies of the custom pin feel free to email us at [email protected] OR if you would like to go with your own pin manufacturer, we can discuss the purchasing of commercial rights. Please note that you cannot produce any additional products for profit using the art that we provide without purchasing commercial rights.
Last updated: September 21, 2025 20:21
I don't want to pledge for a pin, but I want the Add-Ons. What can I do?
We have made the Paint Pup Level our non-pin add-on tier. You can pledge for the keychain and choose any additional add-on options.
Last updated: September 21, 2025 20:22
When will shipping be charged?
Shipping for orders and add-ons will occur in April at the latest, after all surveys are completed at the earliest.
Last updated: February 23, 2026 15:08
Will I be charged if pins don’t unlock?
If an unlockable pin doesn’t reach 15 orders, then we will not charge for them.
Last updated: February 23, 2026 15:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.